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SBS Call Manager is a complete call centre solution. It provides
a set of interworking applications that allow an organisation to
operate a phone system, run telesales campaigns, both inbound
and outbound with a full predictive dialler, and a call
recording facility.
What is a dialler?
A dialler automatically calls pre-loaded lists of numbers with the
aim of keeping sales busy talking to prospective customers. A manual
telephone campaign, by contrast, requires agents to dial numbers
one at a time and to deal with unsuccessful calls such as no answers,
busy phones, answering machines and dead numbers.
Agent Productivity
Most manual campaigns rarely achieve more than 10mins per hour actual
talk time (the amount of time spent actually talking) - equating
to just 17% of an hour! A good dialler implementation can easily
achieve double, treble or even higher talk times over manual dialling.
Effectively this means doubling or trebling the sales force.
Ease of use
SBS Call Manager has been designed to be very easy to use for
both agents and call centre managers and supervisors. All of the
screens have been created with an eye to intuitive working. There
are no cluttered screens and no deep menus. SBS Call Manager automatically
selects the best parameters to operate with and accomodating periods
of the day and data quality to be as effective as possible. Many
many of our customer supervisors and managers, who have used other
systems, have commented on how easy and straightfoward they have
found using the system. We have had similar comments from agents.
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SBS Call Manager is a single platform that offers:
- predictive dialler with:
- automatic dead-number detection
- answering machine detection
- inbound campaign handling
- with alls fronted by touch tone menus (IVR), if required
- blended operation (inbound and outbound campaigns running
at the same time)
- call recording, with instant playback and call search
facility
- comprehensive reports
- multiple campaigns
- a complete phone system including voice-mail
- as many administration consoles as required
- full compliance with UK telphone selling rules and best
practice guidelines
... and many more features.
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We have many clients in diverse industry groups including financial
services, office products, out sourced call centres, charity and
fund raising and many mobile phone distance sellers.
SBS Call Manager can work completely stand-alone or be integrated
to an existing phone system such as Cisco UC, Avaya.
Buy, Rent or Pay-as-you-Go
You can buy SBS Call manager outright on a seat-by-seat basis, or
use it on a rental basis with equipment installed at your location
or you can use the system on a pay-as-you-go basis through our hosted
service. The latter offers fully inclusive plans with cost of calls
included in the price.
Our Customer Service
We pride ourselves on the giving the best suppor and back-up. We
provide you full on-site training and on-going telephone support.
Our support staff are available through the working day and beyond
if your application operates out-of-hours. We have been deploying
SBS Call Manager for over 5 years and have an delivered to-date
have a record of excellent reliability and uptime.
For a FREE Consulation and
Demo please us provide us with some information about your application.
Technical
SBS Call Manager is a new type of system works on converged network:
the same set of wires carry telephone conversations and data in
a form that is easily manipulated by software. Although there are
savings in being able to share wires, the converged environment
offers much much more in terms of innovation that can be brought
to applications. SBS Call Manager is a suite of applications all
working in concert to deliver as much or as little functionality
required. Starting from a full feature phone system, SBS Call Manager
can be built into a high performance Callcentre.
It is possible to integrate data and communications very much more
easily, quickly and cost effectively. It is also possible to work
in ways that have not been (easily) possible in the past. For example,
working at home but still being able to receive calls from the office
as if in the office and being able to call colleagues on their normal
office extensions. Home workers can operate in an integrated Callcentre
with calls delivered to their home workstation and be able to benefit
from supervison and support from office colleagues.
SBS Call Manager is capable of three modes of operation: as a conventional
office phone system, as the core of an inbound call centre with
full Automatic Call Distribution (ACD) facilities, or a full outbound
campaign system with predictive, progressive and preview dial modes.
In each case administration, configuration and comprehensive reporting,
is via easy to operate browser-based interfaces. It is possible
to combine all three modes and operate a fully blended Callcentre.
SBS Call Manager supports dozens of Agent positions with full data
integration to back-office systems and enterprise databases.
SBS Call Manager connects to the phone network using ISDN2, ISDN30
interfaces and also Voice over IP (VOIP). SBS Call Manager can also
interface with existing phone systems to deliver a full inbound,
outbound and blended Callcentre utilising existing investment.
If you are considering deploying an office phone system or a call
centre, no matter what the size, take a good look at what SBS Call
Manager has to offer. You'll be inspired by the possibilities. For
details please fill out our info form
and we'll provide full information.
Click here for more information.
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