"Any organisation which makes outbound calls or receives inbound calls for functions such as telesales, telemarketing, customer service or helpdesk support, will benefit from the features offered by CallManager."

CallManager

Supplenta develop, install, support and maintain complete call centre solutions based on CallManager.

The CallManager suite is a set of interworking applications that allow an organisation to operate a phone system, run telesales campaigns - both inbound and outbound - deploy a predictive dialler and have all calls recorded. CallManager is fully compliant with a Ofcom & DMA guidelines. CallManager integrates with popular CRM systems and also provides workflow applications

Either as hosted solution or a stand-alone on-site system - CallManager can be integrated with existing phone systems and CRM-Business applications to create a seamless inbound and outbound telephone and call centre system.

Combining our extensive contact centre industry experience with specific business sector knowledge, we have helped many companies - start-ups and well established - to deploy new call centres or improve and update existing operations.

CallManager has been helping companies grow and improve performance since 2005 and is currently used across a wide range of business sectors - including financial services, outsourced call centres, telesales as well as the charity and fund raising sector.

CallManager is a modular system. It is possible to pick and choose only the functions required to meet the needs of your application.

Each module has been designed to be able to operate stand alone, where appropriate, and in concert with other modules as per the configuration delployed.

Industry Solutions

  • Mobile Phone Sales
  • Home Improvements
  • Claims Management
  • Debt Management
  • Telemarketing
  • Charity Fundraising
  • Lead Generation
  • Health Insurance
  • Outsourced Call Centres

Keeping agents talking

A dialler aims to keep agents talking. When calls are made manually from paper lists or from spreadsheets, it is rarely possible to have talk times higher than 10%. That is, agents are pitching products for just 6 minutes per hour! The rest of the time is used up dealing with no answers, busy calls and waiting for calls to connect.

CallManager keeps agents busy by dialling calls automatically. Data to dial is data is loaded into campaings via spreadsheets using the administration interfaces or automatically from external databases or web services.

Agents do not have to make calls manually and the the pace of calls keeps them busy and focused. Productivity is improved. It is quite possible to increase talk time to over 50% in an hour. Effectively that is a more than doubling or tripling the sales team.