CallManager Technical
Easy to Use
Call Manager has been designed to be very easy to use for both agents and call centre managers and supervisors. All of the screens have been created with an eye to intuitive working. There are no cluttered screens and no deep menus.
CallManager automatically selects the best parameters to operate with and accomodating periods of the day and data quality to be as effective as possible. Many many of our customer supervisors and managers, who have used other systems, have commented on how easy and straightfoward they have found using the system. We have had similar comments from agents.
Deployment
CallManager works in any telecoms enviroment. If you have a phone system, CallManager can link up to it. If you don't have a phone system, the CallManager phone system module can provide you with a full business quality phone system that can be used by managers, supervisors and administrators. If you need to have home based workers, then using their home PSTN line or broadband connection, CallManager can have them working as part of an integrated call centre.
CallManager is based on MS Windows Server technology. Adminstration and Agent interfaces in CallManager are designed to work with Internet Explorer. CallManager has available a complete set of .NET controls to allow organisations with appropriate programming resources to be able build build tailored applications and scripts. Due to the adoption of Windows technologies, Integration with other Windows enterprise applications e.g. CRM systems is straightforward.
Agent Terminals
Agent terminals can be conventional Windows PCs or compact and robust thin clients. The minimum spec is to be able to run Internet Explorer 7. The principal advantages of thin clients is that they require minimal IT resources on a day to day basis. Once they are set up there is little to go wrong. Agent cannot easily reconfigure or install unauthorised software and virus infection is near impossible. In addition they consume low power typically using no more than 15W.Connecting to the phone network is simplicity. CallManager supports both ISDN and VOIP (SIP) trunks. The server that runs CallManager software can be based in your office or in a secure data centre.
