"Any organisation which makes outbound
calls or receives inbound calls for functions such as
telesales, telemarketing, customer service or
helpdesk support, will benefit
from the features offered
by CallManager."
The Complete Call Centre Solution
Supplenta develop, install, support and maintain complete call centre
solutions based on our own CallManager product.
The CallManager suite consists of a set of interworking applications that allow
an organisation to operate a phone system, run telesales campaigns - both
inbound and outbound and workflow applications. For outbound campaigns, CallManager's dialler
is fully Ofcom & DMA compliant. All calls in and out of the centre can be
recorded.
Either as hosted solution or a stand-alone on-site system - CallManager
can be integrated with existing phone systems and CRM-Business applications
to create a fully seamless inbound and outbound telephone and call centre system.
Combining our extensive contact centre industry experience and deep customer industry
knowledge with our innovative ready to use CallManager modules, we have already helped many
start-up and existing organisations to set-up new call centres or improve and update
existing operations.
CallManager is currently used across a wide range of business sectors -
including financial services, outsourced call centres, telesales
(mobile phones, home improvement, services), as well as, charity and fund raising.